Website - Terms and Conditions

Ordering

We will confirm receipt of your order by email.

We aim to dispatch your order within 24 hours. You should receive it within 7 days. However, our stock is subject to availability. If, for any reason, we are unable to supply an item which you have ordered, or if there is likely to be a delay in delivery, we will contact you by email or telephone and keep you updated. Your credit card payment will not be processed until your order is ready for dispatch unless you have ordered special size made-to-measure items. In this case, cards are processed as soon as the fabric is ready for making up.

After browsing through our products, you can place your order and pay for it by telephone or post if you prefer to do so. See details under Payment.

Postage and Packing

Our standard delivery charge on the UK mainland is £5.

Orders delivered to addresses outside of the UK mainland are charged at cost. Please email us if you would like an estimate prior to ordering.

Payment

Once your order is complete, you will be asked to enter your details in a totally secure area of our site, your payment will be processed through our shop terminal and the receipt sent with your order. If you feel more comfortable ordering and giving us your card and address details over the telephone, please do so on 01937 587661 Monday to Saturday, 9.30 – 5.00 pm. Alternatively you can send your order by post with a cheque payable to Goggies at Church Street, Wetherby LS22 6LP.

Returns and Refunds

We have taken every care to ensure that all descriptions and specifications on our site are accurate. However, please remember that computer monitors vary and colours may show slight variations from the actual product.

If you are not completely happy with any of the items ordered, please return them to us within 14 days, unused and in the original packaging. For any items which are not returned in their original saleable condition and packaging, we reserve the right to refund only a percentage of the purchase price. Please obtain a certificate of posting as we cannot be responsible for items lost in transit and make sure that items are securely packed.

Special size made-to-measure items which have been correctly made up to the dimensions and instructions supplied by you cannot be returned.

As your card details are erased once your order is dispatched, we will need to contact you regarding a refund which must be made onto the card originally used.

Delivery charges are non-refundable.

Faulty or Incorrect Goods

If the item which you have purchased is faulty or not what you ordered, we will either exchange it or refund the purchase price plus delivery charge.

Please read the care instructions on your purchases very carefully as we cannot accept items for refund or exchange which have not been cleaned/laundered in accordance with the manufacturer’s instructions.

We will only refund the purchase price and delivery charge on special size made-to-measure items where they have not been made up in accordance with dimensions and instructions supplied by you at the time of ordering. We suggest that you check all measurements extremely carefully prior to placing an order.

Data Collection and Privacy

We respect your right to privacy. We never disclose information about our customers to other individuals/organizations. Once your order has been completed, the only information we retain is your email address so that we can send you occasional newletters. You are free to opt out of this service by emailing use.

Cookies are small pieces of text information created by websites and stored on your computer. Our shopping cart system uses cookies to help maintain your cart while you browse our site. Use of cookies with our shopping cart is not compulsory, but we cannot guarantee that our cart will work for you if you have cookies disabled in your browser. No other information is stored in cookies and they are not used for any other purchase